Support contact

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This topic contains 3 replies, has 2 voices, and was last updated by  livelo 2 months, 1 week ago.

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  • Author
    Posts
  • #261

    livelo
    Participant

    Hi

    Does anybody knows how to get in touch with the support guys, i sent 2 emails already since WED and had no response.

    I am paying for the API service but we are facing problems on receiving the emails, seems to be a throttling problem.

    Hope to have an answer soon as we are blocked on email testing.

    #263

    livelo
    Participant

    #264

    esky
    Participant

    Unfortunately service status doesn’t report anything wrong:

    https://status.mailsac.com/

    #265

    livelo
    Participant

    Reason: 554 Error: Post https://mailsac.com/api/internal-throttling: stream error: stream ID 108801; INTERNAL_ERROR

    The message subject was: test
    The message date was: Thu, 4 Oct 2018 18:11:08 +0000
    The message identifier was: BD/AB-10875-4C756BB5
    The message reference was: server-3.tower-420.messagelabs.com!1538676671!485311!1

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